Resolving Performance Problems

How to get your staff exceeding even their own expectations
Managing employees’ performance is a continuous process. It involves making sure that the performance of employees contributes to the goals of their teams and is critical to achieving company objectives.  Managing and addressing performance shortfalls can make a dramatic difference to productivity, morale, job satisfaction and the department’s impact on the business as a whole.
The Resolving Performance Problems Programme
  • What could you achieve with a little learning?
  • How to manage performance whilst maintaining good staff relationships
  • How to identify causes and gain cooperation in improvement
  • Establishing performance objectives and providing appropriate support
  • Measuring results and addressing problems
  • The confidence to tackle difficult issues and get positive outcomes
Is this for you?
If you’re a front-line manager and want to get the best from your team, this programme will help you to address issues before they become critical.  The course will also be useful for any manager, supervisor or HR staff who have to support managers or manage staff themselves.
What will you discover?
  • How to integrate performance management into normal operating processes
  • Identifying what causes poor performance – and responsibilities
  • Interviewing, feedback and appraisal techniques
  • Setting performance objectives, monitoring and measuring results
  • What to do when performance does not improve
  • Employee rights and legal issues
  • This programme is classroom-based using a combination of lectures, discussion and case studies
It’s an investment of one day that provides both the process and the skills to enhance performance.
For groups of 6-12 delegates.